Frequently Asked Questions

Yes. Every scent is built around essential oils, listed by their INCI names in the complete ingredient list on each product page. The 'scent notes' we describe are the impression of the finished blend, not a list of separate added ingredients.

Our products are household cleaning and personal-care formulas and should be stored and used like any others: out of reach of small children, never ingested, and rinsed off surfaces pets lick. Full directions are on every product page. We don't make medical or veterinary claims.

On every product page, under 'Complete Ingredients'. Transparency is the baseline: if it's in the bottle, it's on the page.

We currently ship to Canada and Taiwan, with more regions planned. Standard shipping takes 7–14 business days depending on destination; express options are shown at checkout.

After you place an order, we email you a secure payment link within 24–48 hours. Direct online payment is coming as we finish our payments integration.

Unopened products can be returned within 30 days of delivery. Write to us with your order number and we'll arrange it.

50% of the regular retail price for the same size. Refill prices are listed on each eligible product page.

Yes — that's the point. As long as the bottle and pump are intact and clean enough to refill safely, wear is welcome. Bottles with damage that affects safety get swapped for a fresh one at no extra cost.

A small stamped card that records each refill — date and batch. It's a quiet record of how long a bottle has been part of your home. Lose it and we'll happily start you a new one.

We'd like that. We work with retail shops, cafés, gyms, studios and offices — for shelf placement, amenity programs and permanent refill stations. Visit the Partners page and tell us about your space.